Hello there!
Design manager & creative, currently focused on web and design systems at Square.
After hours, I love making simple, functional, wheel-thrown ceramics.
Skills
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I have 12+ years of experience designing, building and maintaining customer-facing web experiences. I leverage research, brand strategy, user testing, and experimentation to inform my and my team's iterative design process, resulting in validated UX and demonstrated business impact.
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I partner with engineering and product lead peers to create strategic visions, annual plans, quarterly roadmaps, weekly sprints, and team operating models. I lead the design team and design process from start to finish, and provide strategic input to test plans, rollout, and continuous optimization.
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I believe in service-based leadership, and invest in open communication and a deep understanding of my team members' professional goals. I develop trusted partnerships with direct reports, peers, executives, and cross-functional teammates, and believe collaboration is the key to doing our best work.
In my tenure, I have driven 5 successful level promotions including one to principal level, 4 lateral role changes, and 3 conversions of interns and contractors to full time. I have conducted 250+ interviews and hired 10+ employees across various levels of seniority.
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I have managed multiple successful redesigns that increased key metrics like Net Profit Added (NPA), Marketing Qualified Leads (MQLs), and funnel metrics (ToF, BoF) when tested against control designs.
Experience
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May 2018 - Present (7+ yrs)
Currently leading a multi-disciplinary design team responsible for showcasing Square's brand and product offering on Square's global homepage and navigation. Made design system improvements for the underlying CMS platform, with components shared across several decentralized design teams.
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Jun 2016 - May 2018 (2 yrs)
Lead designer responsible for the global e-commerce product, Square Shop. Built product information pages, checkout flows, and financing options in multiple locales. Established new information architecture and web design systems in partnership with brand and engineering teams.
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Jun 2013 - Jun 2016 (3 yrs)
Designed for the marketing website, including homepage, navigation, e-commerce experience, checkout flows, and web app client. Created onboarding flows for customized user journeys, monetization and engagement campaigns over multiple touch points, email marketing systems, and visuals for social media and internal events.
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Apr 2011 - Jan 2013 (1 yr, 10 mos)
Managed the marketing, publicity, design, and social media campaigns for the Alliance to Save Energy.